Website Support

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Unsupported browsers

Our website works best in the latest browser versions. If your browser is older, you may have trouble viewing many of our web site features properly.


To ensure you have the best experience on our site, please use one of the following browsers:

Internet Explorer - Version 10 and above

Firefox – Version 38 and above

Chrome - Version 45 and above

Safari - Version 8 and above

Check your browser's preferences to confirm that JavaScript is enabled. You can check the browser version you are running on Windows and Linux platforms by visiting Help in the browser menu, or on a Mac by selecting the Apple menu and then About.

Clearing browsing history

You can resolve a lot of technical problems by clearing your browsing history, so you can see the latest version of the website.

What else can you do

If you can’t resolve your technical problem by using the latest browser and clearing your browsing history, please contact customer services via Live Chat or call 0800 111 333.

VAT preferences

By default, all prices on the website include VAT. You can easily change this setting by clicking on the VAT toggle on the top right of your screen.

Cookie settings and policy

Like most website, our website uses cookies which you can easily manage by clicking the 'Cookie Settings' link in the footer. You can read our cookie policy here.

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